By completing the checkout system on our online shop you confirm that you have read, understood and agree to all information, terms and conditions on this page.
We accept most credit, debit cards and also PayPal payments. All card payments are made securely through the PayPal, where all payments are dealt with through their secure server, we use PayPal to process our payments because it is safe and secure for our customers. Even though we use PayPal to process credit and debit card payments, you do not need a PayPal account to pay.
Refunds & Exchanges
If you wish to receive a refund or exchange on any of your ordered products please return your item, unopened, unused and in the original packaging within 14 days of the date of your order. If your item is received and has been opened we will not be able to refund you.
We are not responsible for items lost or damaged in the post, or seized by the Customs & Excise in your own country, and we are unable to refund these items. For more information please see our ‘Order Times, Delivery, Postage & Packing’ section.
Please also read the rest of the terms and conditions too as many of your questions maybe answered here and each point on this entire page is also part of the refund and exchange policy. If you have not read our terms and conditions or are not abiding by them then we are not liable to refund or replace as we have been as thorough as we possibly can.
Order Times, Delivery, Postage & Packing
Most orders are sent out within 7 working days. We do not send proof of postage unless requested and proof of postage is only kept on record for 3 weeks after order has been placed.
UK retail orders should take 2 or less working days to arrive to you AFTER being shipped from us.
International retail orders can take up to 14 working days to be received by the customer AFTER the item has been shipped.
Our postage and packing rate for standard orders is £3 for UK orders and £10 for international orders. Most orders are sent out within 7 working days as we make some of our products to order. We do not send proof of postage unless requested and proof of postage is only kept on record for 3 weeks after order has been placed. We use Royal Mail for orders shipped within the UK . Overseas orders are sent by standard Royal Mail/Parcelforce and are be subject to your own countries delivery and customs and excise checks. We label everything correctly for overseas parcels, however each country has it’s own customs rules and regulations and we are not responsible for any items/orders being delayed or withheld by customs in your country, because of this we cannot guarantee overseas delivery and you make purchases at your own risk if not being delivered to the UK.